Maltco Lotteries Limited (hereinafter referred to as ”Maltco” or “the Company”) is committed to providing users of https://online.maltco.com a transparent and accountable environment, based on responsible gaming principles. The Company’s mission is to provide players with the most entertaining games, but it is also the Company’s responsibility to help prevent compulsive usage and enable retail and online players, to play sensibly. Maltco’s websites provide useful information and tools aimed to help users self-check, to see if they have a problem, and then take the necessary measures if they need to.
The Company’s website https://online.maltco.com provides a self-assessment test which enables users to determine whether a user should take any measures in order to control his/her gaming behavior or is at risk of becoming a compulsive gambler. The self-assessment test is available to online account holders through the Responsible Gaming page which can be found on the Maltco website https://www.maltco.com/corporate/responsible-gaming/.
Through https://online.maltco.com automatic thresholds are set by default within which users are allowed to participate in Maltco’s remote services. These limits are specified as daily, weekly, or monthly playing, loss or session time limits and are visible to online account holders through the “My Account” section. Maltco will notify the user when trying to play beyond the set limit or when the money lost exceeds the set limit. The session time limit shall offer the facility for players to limit the amount of time they play in an easily accessible manner. Once the limit has been reached, the user is automatically logged out of his/her account until end of calendar 1, 7 or 30 days depending on the session limit option.
Registered users are allowed to adjust their playing, loss and session time limits at any time to limit the amount of time they play in an easily accessible manner through the ‘My Limits’ section through the User’s profile. Alternatively, registered users may contact our Helpline center to have their limits adjusted according to their budget or exigencies.
However, whilst reducing such limits is affected immediately, any increase in limits will take twenty-four (24) hours to be updated.
Furthermore, Users have access to their gambling history, including transactions played, lost/wins, and total net position.
Upon setting the responsible gaming parameters, users cannot perform any transactions through Maltco’s remote services in excess or contrary to the limits set by them in accordance with the above-mentioned provisions.
For users who are experiencing a difficulty with controlling their gaming behavior which could lead to compulsive gaming, self-exclusion is an option to help them take back control. This option is available through the “Self-Exclusion” option, a tool which enables users to close their account for a definite or indefinite period of time. Self-Exclusion periods are available for one week, one month, three months, six months and indefinite, or any custom period as chosen by the User. The self-exclusion option is available to online account holders through the “My Account” section. Whilst a request to increase a definite period of self-exclusion is affected immediately, users requesting to have their self-exclusion period decreased may contact Maltco’s Helpline Centre and submit a formal request which will be effective after twenty-four (24) hours from the receipt of such request.
Furthermore, any requests to revoke an indefinite period of self-exclusion will be affected after the lapse of seven (7) days from the receipt of such request.
When opting to self-exclude, users will be excluded from marketing mailing lists for the duration of the self-exclusion period. The exclusion from the mailing list shall take effect within and thus not later than twenty-four (24) hours from when the player opts to self-exclude.
The self-exclusion option is available to online account holders through the “My Account” section. Alternatively, users who would like to self-exclude themselves from participating in Maltco’s remote games for a definite or indefinite period of time may contact Maltco’s Helpline centre.
Exclusion will also be offered when closing an account to ascertain the intention of the player closing his account.
Upon setting the responsible gaming parameters, users cannot perform any transactions through use Maltco’s remote services in excess or contrary to the exclusion set by them in accordance with the above-mentioned provisions.
This Responsible Gaming tool shall help users keep track of the length of a gaming session. Upon registration or immediately after registration, users are asked whether they would like to limit the amount of time they spend playing.
Once this feature is enabled, the Reality Check pop-up is triggered every thirty (30) minutes by default, or according to the time set by the user, to remind the players of their gaming activity. A current session summary shall be displayed, with information on the session duration, loss amount and winnings. The user is given the option to either select to continue or log out from the account.
The Realty Check option is available to online account holders through the “My Profile” section or by contacting Maltco’s Helpline Centre.
Through Maltco’s website https://online.maltco.com only accepts registrations from users aged 18 years or over in the Maltese jurisdiction or other higher minimum legal age in User´s jurisdiction.
To diminish the chance of underage gambling, Maltco asks for identification documents if it is suspected that a user is minor or a defaulter. Maltco reserves the right to void any transaction with minors or defaulters and confiscating all winnings, if any, in order to return the minor to the state in which the minor was prior to playing.
Maltco takes Responsible Gaming exceedingly seriously and therefore over and above the Responsible Gaming tools available on its websites, the Company endeavours to actively promote Responsible Gaming and constantly implements measures to address this problem. Maltco’s Responsible Gaming initiatives include: